Thank you for shopping with Sense Glow. We want your new lighting to arrive safely and on time, so here’s a full breakdown of how we handle processing, shipping, and delivery.
1. Free Shipping on Every Order
We’re proud to offer free standard shipping on all orders, with no minimum purchase required. The shipping cost is calculated as $0.00 at checkout — what you see is what you pay, with no hidden delivery fees added at the end.
2. Order Processing Time
Processing Time: Orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). Processing includes verifying your order, preparing your item for shipment, and handing it off to our shipping carrier.
Order Cut-Off Time: Orders placed before 3:00 PM CST will typically begin processing the same business day. Orders placed after that time, or on weekends and holidays, will begin processing the next business day.
During high-volume periods (holidays, sales events, new product launches), processing may take slightly longer than usual. If that happens, we’ll do our best to keep you informed.
3. Shipping Zones and Transit Times
We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories, using trusted national carriers such as USPS, UPS, and FedEx, selected based on your location and package size.
- Shipping Cost: Free on all orders, no exceptions
- Transit Time: Typically 4–7 business days once your order ships
- Estimated Total Delivery Time: 5–9 business days, combining processing and transit time
Please note that transit times are estimates provided by our shipping carriers and aren’t guaranteed. Delivery may be affected by carrier volume, severe weather, regional service disruptions, or incorrect address information provided at checkout.
4. Order Tracking
Once your order ships, you’ll receive an automatic shipping confirmation email with a tracking number and a link to follow your package’s journey. Tracking updates can take 24–48 hours to appear on the carrier’s website after your label is created, so don’t worry if it looks inactive right away.
If you created an account when ordering, you can also view your order status and tracking details anytime by logging into your account on our site.
5. Delivery Addresses
We’re able to ship to:
- Residential addresses
- Business and office addresses
- P.O. Boxes (where supported by the carrier)
- APO/FPO/DPO military addresses
Please double-check your shipping address at checkout — we’re unable to redirect a package once it’s in transit, and orders returned to us due to an incorrect or incomplete address may be subject to a reshipping fee to cover new shipping costs.
6. Split Shipments and Multiple Packages
If you order more than one item, your products may occasionally ship separately depending on availability and warehouse location. If this happens, you’ll receive a separate tracking number for each shipment at no additional cost to you — our free shipping policy applies regardless of how many packages your order requires.
7. Order Changes and Cancellations
If you need to change your shipping address or cancel your order, please contact us as soon as possible after placing it. Once an order has entered processing or has already shipped, we may not be able to make changes, and standard return procedures will apply instead.
8. Lost, Damaged, or Incorrect Shipments
If your order is lost in transit: Please contact us and we’ll open an investigation with the carrier and work with you on next steps, which may include a replacement or refund depending on the outcome.
If your order arrives damaged or you receive the wrong item: Reach out within 7 days of delivery at support@senseglow.store with your order number and clear photos of the issue. Once we’ve verified the problem, we’ll arrange a replacement, refund, or other resolution at no additional cost to you, in line with our Return & Refund Policy.
Return shipments: If you’re sending an item back to us, you (the customer) are responsible for that item until it reaches us safely, unless the return is the result of our error (such as a damaged or incorrect item). We recommend using a trackable shipping method for any returns.
9. Delays Outside Our Control
While we work with reliable carriers, occasionally shipments are delayed due to circumstances outside anyone’s control — severe weather, natural disasters, customs processing, or carrier service disruptions. We’re not able to guarantee delivery dates in these situations, but we’re always happy to help track down a delayed package and keep you updated.
10. Questions About Your Shipment
If your order hasn’t arrived within the estimated delivery window, or something about your tracking information looks off, don’t hesitate to reach out. We’d rather help you track things down early than have you wait and wonder.
11. Contact Information
Business Name: Sense Glow
Email: support@senseglow.store
Phone: +1 409 281 2086
Address: 4325 Summit Cir, Amarillo, TX 79109, United States
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