Sense Glow (“we,” “our,” or “us”) operates this website and online store, built on WordPress and WooCommerce, to offer you a curated shopping experience for our motion-sensor lighting products (the “Services”). This Privacy Policy explains how we collect, use, and share your personal information when you browse our site, place an order, or otherwise interact with us. By using our Services, you agree to the practices described in this policy.
Information We Collect
We collect the following categories of information, depending on how you use our site:
- Contact Information — name, billing and shipping address, phone number, and email address.
- Payment Information — card details and transaction data processed securely through our payment gateway providers. We do not store your full card number on our servers.
- Account Information — username, password, and any preferences saved to your WooCommerce customer account.
- Order and Browsing Activity — items viewed, added to cart, purchased, returned, or added to your wishlist.
- Communications — messages you send us through our contact form, email, or phone.
- Technical Data — IP address, browser type, device information, and general usage patterns collected automatically as you browse the site.
How We Collect This Information
- Directly from you, when you create an account, place an order, or contact us.
- Automatically, through cookies and similar tracking tools as you use the site.
- From service providers, such as our payment processor and shipping partners, who share order-related data with us to fulfill your purchase.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including payment, shipping, and returns.
- Maintain your account and remember your preferences.
- Respond to customer support inquiries and communicate with you about your orders.
- Send you marketing emails or promotions, where you’ve opted in — you can unsubscribe at any time.
- Improve our website, product offerings, and overall shopping experience.
- Detect and prevent fraud, unauthorized transactions, and misuse of our site.
- Comply with applicable laws and respond to legal requests where required.
How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who support our business operations, including payment processors, shipping carriers, email marketing tools, and website hosting/security providers.
- Analytics and advertising partners, to help us understand site performance and, where permitted, show relevant ads. You can manage cookie-based tracking through your browser settings.
- Legal and regulatory authorities, if required to comply with a law, court order, or legal process.
- A successor business, in the event of a merger, acquisition, or sale of business assets.
WordPress, WooCommerce & Third-Party Plugins
Our store runs on WordPress with the WooCommerce plugin, along with additional plugins for functions such as payment processing, shipping calculations, and site security. These plugins may process certain data (such as order details or technical information) on our behalf in order to operate the store. We select these tools carefully, but we encourage you to review the privacy practices of major service providers we rely on, such as our payment gateway, if you’d like more detail on how they handle data.
Cookies and Tracking Technologies
We use cookies and similar technologies to keep items in your cart, remember your login, understand how visitors use our site, and, where enabled, support advertising. You can disable cookies through your browser settings at any time, though some site features (like checkout) may not work properly without them.
Third-Party Links
Our site may contain links to external websites we don’t control, including social media platforms and partner sites. We aren’t responsible for the privacy practices or content of those third-party sites, so we recommend reviewing their policies separately.
Children’s Privacy
Our Services are intended for adults and are not directed at children. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Security and Retention
We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is 100% secure. We retain your information only as long as necessary to fulfill the purposes described in this policy, meet legal obligations, or resolve disputes.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your personal information, subject to certain legal exceptions.
- Opt out of marketing communications at any time via the unsubscribe link in our emails.
- Request a copy of your data in a portable format.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.
Complaints
If you have concerns about how we handle your personal information, please reach out to us directly first. Depending on where you live, you may also have the right to file a complaint with your local data protection authority.
International Data Transfers
If you’re accessing our site from outside the United States, please be aware that your information may be transferred to and processed in the United States, where our servers and service providers are located.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal and operational reasons. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out to us:
Business Name: Sense Glow
Email: support@senseglow.store
Phone: +1 409 281 2086
Address: 4325 Summit Cir, Amarillo, TX 79109, United States
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